FAQs & Help

We put together a list of common questions to help guide you.

Common Questions

Membership Questions

Take a look at our most common questions. We hope you will find your answer here. If not, let us know.

That really depends on what you are looking for. If you plan to take courses, or if you plan to use the Q&A support feature, you will need the Individual Membership. If you are just looking for resources, you may be able to get what you need with a Basic (Free) Membership. Look through the list of what comes with each Membership to help you decide.

Absolutely! You can always upgrade to the Individual Membership on your Account page at any time.

The Individual Membership will allow full access to the Toolbox, where many resources reside. You will also be able to use the Just Ask Q&A feature to submit clinical, coding or billing questions to our team.

Our Individual Membership offers 1 free course per year, up to 6 CE’s. Our Facility Membership allow up to 12 CE’s per year for each staff member (up to 10 staff).

This is a very state and discipline specific question. The answer is based on your Practice Act and CE requirements. Our company is an approved provider of continuing education for PT, PTA, OT, OTA in New York State (Approved by the Department of Education). Additionally, some of our courses are approved by APTA New York. Your state may accept these approvals. See the description for each course and if you need help sorting it out, please contact us.

Nope! We are not a Rehab Company. We are a 100% independent therapist owned private practice and do not have any affiliations that “drive” our content. All our content is factual and resource-based. We train and educate from the CMS Manuals…Medicare, State Operations, RAI/MDS, QM…. With every answer we give you, we provide the source to back it up. Our focus is on regulatory compliance and providing our Members with up to date information.

Still have a question about Membership or having technical difficulty?


Technical Support Questions

We love technology! But sometimes it can make us crazy when things don’t go as planned. Here are some common questions with answers to help guide you.

If you are sure you signed up at some point but can’t remember your username or password, click the “forgot password” link on the login screen. Here you can enter either a username or email to get back up and running.

Go to your Account under the Membership tab at the top of the page. Scroll to the bottom to find the “Change Password” link. All other info can be changed here as well.

If you are seeing this message, you may not be logged in. Only when you are logged in will you be able to access your content. It is also possible that your Membership has expired. Check your Account page.

At this time, Memberships DO NOT automatically renew. Basic, Student and Individual Memberships expire yearly. You can control your Membership on your Account Page. If your Student or Individual Membership expires, your Membership will default to the Basic (Free) Membership. You will not lose your account history. At any time, you can go to your Account page and use the “Change Plan” feature to upgrade from Basic.

When you register for any of our courses, you will receive a confirmation email (to the email address associated with your account). In that email you will find the COURSE LINK. The LINK is the only way to access the course, and you must be logged in for it to work.

Chrome and Firefox are the 2 most compatible browsers with our course videos. If you are using Microsoft Edge, the videos may not load properly.

Each course will specify on the purchase page how long the access will last. Most courses are 1 year. However, with the time-sensitive nature of the changing Medicare regulations, course access may vary. With each course, you are able to download all the resources and slides to reference in the future. Access to videos expires.

If you are not 100% satisfied with your purchase, we offer full refunds. You can find our full Refund Policy HERE

Heck no! We are a professional private practice serving your best interest. Your personal info stays with us and only us. Here is our full Privacy Policy. All payments are handled through PayPal Services (credit card purchases and PayPal purchases). We do not see your information and it is not stored on our website.

Reach out to us using any of the Contact Us forms on the site. This will send us an email to let us know you need help. You can also use this link HERE.